Back
"The Management of Elmec recognise their responsibility to their customers and industry in general to provide effective services and maintenance, by meeting the standards of SABS ISO 9002. Elmec will maintain an effective Quality Assurance System that will ensure the unit/service is right first time every time by achieving the following objectives:
Hendrik Janse van Rensburg
Chief Executive Officer
Personnel Responsibilities:
The responsibilities and authority of all personnel who manage, perform and verify work affecting quality are described in the company organogram.
Resources:
Prior to bidding a project, Elmec identify resource requirements, including the assignment of trained personnel for management, performance of work and verification activities. On contract award the personnel identified for the project will be utilised as required in their specific disciplines.
Management Representative:
Elmec have appointed the Managing Director with executive responsibility for the implementation of the quality system. The Managing Director has appointed a Quality Representative with full authority to act on his behalf, irrespective of other responsibilities, to ensure implementation of the Quality System including:
Management Review:
Elmec Quality Representative will review the Quality System on defined intervals to ensure its continuing suitability and effectiveness in satisfying the requirements of the ISO 9002 standard. Reviews of the Quality System are undertaken every month, by top management, to review and analyse the management system and ensure its continuing suitable and effectiveness in accordance with Management Responsibility.
Elmec implements the contents of ISO 9002 and Elmec Policy through:
General:
Quality management policies, procedures, work instructions and checklist are contained in a quality manual under the control of the Quality Assurance Representative. Quality System, lays out the structure of the documentation and manuals, both retained by the QA Representative.
Quality System:
The preparation and distribution of documented quality system policies, checklist procedures and instructions to provide staff with a document in which responsibilities and actions are clearly identified. The QA Representative, in conjunction with Technical management, agrees on the degree of detail required in the documentation and the level of skill and training held by workforce.
Quality Planning:
Quality Planning is carried out against each company activity to ensure that specified requirements for products and projects are defined and understood including the following:
Enquiries received by Elmec are reviewed in accordance with Contract Review, by the Director and Project Manager in order to:
Orders received into Elmec are processed by the Director and Project Manager who reviews them to:
Document and Data Control discusses the documents/data to be controlled to preclude the use of nonapplicable or superseded documents. Each function as detailed in the Procedures manual is responsible for reviewing and approval of documents/data before the latest version is issued and recorded in the master list. Control systems exist to ensure that the pertinent issues are available at the point of operations, and to ensure that obsolete documents are promptly removed or destroyed. Changes to controlled documents/data are reviewed and approved as per the originals with the current revisions identified on the document/master list.
Elmec is responsible to the client for the quality and timeliness of purchased product and services.
Assessment of Subcontractors:
A System is maintained whereby only suppliers and subcontractors given temporary approval, or are on the approved suppliers list, are selected.
Purchasing Data:
The relevant discipline manager prepares purchasing Data and the purchasing specification shall include the following:
Verifications of Purchased Product:
Verification of purchased product is carried out at source or upon receipts depending on the specific requirements defined by the manager as discussed in Inspection and Testing. Verifications of product are confirmed against the requirements of the purchase order, specifications and drawings.
A formal system and procedure is maintained for verification, storage and maintenance of purchaser supplied products. The materials control system will be modified to ensure that the Client's number system can be utilised. When contractually required, regular reports on Client's product status will be issued. The Director/Project Manager will notify the Client of any discrepancies with the free issue product immediately, in writing.
A system is maintained to ensure product identification and trace ability during all stages of the contract. Where required trace ability of individual product or batches have unique identification. Records of such identification and data are identified and recorded as discussed in relevant contract, project quality plans and orders.
All requirements for process control are timeously identified and documented using Service sheet and where contractually required or for complex process, quality control plans. Monitoring and control is maintained over the relevant process by the responsible line functions using the under mentioned documents.
Examples of these documents are:
Receiving and Inspection Testing:
A system is implemented and maintained whereby incoming product is inspected and identified. Any nonconforming product shall either be returned to the subcontractor or segregated. The acceptance of this product shall be verified by signing of the subcontractor’s delivery note.
In Process Inspection and Testing:
In-process inspection will be carried out at either our subcontractor’s works or during the site erection / maintenance. Any nonconforming product identifies during in process inspections shall be identified, reworked or a concession requested prior to commencement of the next operation. The acceptance of in process inspection shall be verified by signing of the quality control inspection plan at the relevant operation or service sheet.
Final Inspection:
Final inspection will be carried out at either the supplier or at the applicable site, dependent on the contract requirements. The product will be inspected against the specific order requirements, specifications and drawings for correctness. All previous inspection and test records shall be reviewed and accepted. On completion of final inspection, a final inspection report shall be prepared and endorsed by the Inspection parties. All nonconforming products are managed and identified.
Inspection Personnel:
All inspections are carried out by either suitable qualified personnel; the relevant technical Manager and/or Client’s third party is required.
Inspection and Test Records:
Records of the inspection and testing undertaken at the various stages are retained.
A formal system is maintained to identify, calibrate, verify and control, test and monitoring equipment used in the process. All measuring and inspection equipment is calibrated and traceable to national and international standards. Records are maintained in order to identify and record calibration history of inspection. Measuring and test equipment used within the various phases of a contract.
All inspection and test equipment held by Elmec will be maintained to ensure adequacy and calibrated at regular intervals, Elmec will identify measurements to be made, ensure suitable equipment, and accuracy will be defined. Supplier’s inspection and test equipment will be reviewed and inspected prior to any inspection taking place for acceptance. Whenever possible, supplier’s inspection and test equipment will be utilised.
A formal system is maintained for the identification of inspection and test status throughout the receipt, production and dispatch process.
The inspection and test status of products are indicated as follows:
The method for indicating inspection status is defined by the Manager on a contract to contract basis in conjunction with the client and/or certifying authority.
Non-Conforming System:
A formal system is maintained to ensure that nonconforming product is prevented from inadvertent use or installation. Non-conforming products are clearly identified and segregated where possible from conforming product. The nonconforming condition is recorded on nonconformance report and issued to the relevant manager for resolution.
Each nonconforming condition is analysed and the Manager approves:
Corrective and Preventative Action discusses the formal system to record all nonconforming products, causes of non-conformance and corrective action taken to prevent the recurrence of nonconforming product. Preventative analysis and action is taken according to prescribe procedures to detect and eliminate potential causes of non-conforming products. Proper control exists to ensure that prescribed corrective actions are taken and that they are effective.
A system is maintained to mark, handle, pack and store incoming goods as well as outgoing product, to ensure quality production and customer satisfaction.
Handling:
Where necessary drawings or lifting procedures define the position and type of lifting devices required. Special lifting, packing and protection requirements where specified by the manager or the Client.
Storage:
The methods used for the protection and preservation of product quality during storage depends on the equipment requirements i.e.:
And whether it needs to be inspected regularly for deterioration, damage, theft, or whether regular work is required for presentation ongoing.
Where required, the classification of the equipment into the above groups is agreed with the client. Storage procedures and inspection / maintenance schedules are drawn up for equipment in accordance with manufacturing requirements. Storage areas are marked out, fenced off or within a building, and shall include a guarantee area for nonconforming materials.
Packing and Delivery:
Equipment is preassembled as much as possible to suit erection and transport requirements. Delivery, shipping and load out are performed by experienced personnel in accordance with defined requirements.
Marking:
The methods of identification for delivery are based on the equipment and contract numbers, and are tailored to the application, taking into account the requirements and restriction of the relevant codes and specifications.
Where applicable, the identified quality records are prepared as work progresses. When required, selected records are compiled into data books as agreed with the Client.
Control of Quality Records:
Control of Quality Records is maintained to identify and administer quality records and to ensure the availability and controlled transmittal of such records.
Storage & Maintenance of Quality Records:
Quality records are stored and maintained within the relevant departments in such a way that they are readily available in facilities that provide a suitable environment to minimise deterioration, damage and to prevent loss.
An internal audit schedule is generated annually and implemented by the QA Representative or a delegated person. The schedule ensures that the complete system is audited on an annual basis. Corrective actions required from the audits are timeously established and carried out by the management responsible for that activity and followed up by the QA Representative to ensure that the corrective actions is closed out and effective. Specialised consultants may be utilised during this process at the discretion of the Managing Director.
A system is maintained to identify training needs, to control in house and external training and to qualify and assign personnel for activities affecting during production. Records are maintained of training results achieved by personnel by the head of the Department. Personnel performing specific assigned tasks are qualified or trained to the required level of education and/or skill in order to maintain or enhance quality of the product.
Where servicing is a requirement of the contract, Elmec will develop the necessary procedures and maintenance manuals to meet the specific requirements. Continuing the Managers support operation, who will organise spares in accordance with the original design. Problems or failures are recorded, as well as the corrective action taken, with these reports reviewed by the Manager to ensure similar problems do not occur.
Due to the nature of the work undertaken by Elmec, there is little scope for statistical measurement and analysis. However, should the need arise, the management shall fully address the issue and implement whatever Statistical Techniques are considered necessary.
